Turn cancels into saves
Design the exact screens customers see when they cancel. Ask why they're leaving, then make an offer that changes their mind.
Build your cancellation flow
Design the screens, add your offers, test what works, and watch the saves add up.
Design
Build the screens customers see when they cancel, with a visual editor and a live preview.
Offer
Add the offers that keep them: discounts, pauses, free months, trial extensions, or plan changes.
A/B test
Split traffic across different flows, compare performance side by side, and let the version with the highest save rate win.
Analyze
Track your save rate, recovered revenue, and the top reasons customers leave, then use the data to sharpen every offer.
Setting up a cancel flow has never been easier
Build, test, and launch from one dashboard
Build the flow, choose the offers, set your targeting, and preview exactly what customers see. Then go live with one snippet or a hosted page.
Decrease churn
Intercept cancellations before they happen and recover a meaningful share of customers who are about to leave.
Protect MRR
Every save keeps recurring revenue on the books instead of walking out the door.
Higher customer lifetime value
Customers you keep stay longer and spend more, lifting LTV across your base.
Better data & optimization
Learn why customers leave, identify which retention offers perform best, and optimize your strategy with real customer feedback and data driven insights.
Frequently asked questions
Churn.io is churn reduction software for SaaS and subscription businesses. It shows a survey and targeted offers when a customer tries to cancel, so you save the customer and recover revenue you would have lost.
A cancellation flow is the set of screens a customer sees when they click cancel. Instead of losing them instantly, you ask why they are leaving and offer a reason to stay.
Churn intercepts cancellations with a short survey and a tailored offer, retains the customers it can, and shows you which offers and flows save the most revenue.
Any SaaS or subscription business on Stripe that wants to reduce churn at the point of cancellation. If your customers can cancel, Churn.io helps you save them.
Discounts, pauses, free months, trial extensions, plan changes, or a fully custom offer, matched to the reason each customer gives.
Yes. Match the widget and hosted page to your brand with custom colors, fonts, and logo. On Pro you can remove the 'Powered by Churn' badge and serve it from your own domain.
No. One snippet launches the in-app widget, or you can share a hosted cancel page with no code at all. Surveys and offers are built in a visual editor.
Most teams are live the same day. Connect Stripe, build your first flow, and add one snippet or share your hosted cancel page.
Yes, always. Churn gives customers a reason to stay, but anyone who still wants to leave can complete the cancellation in a click.
Building it yourself means engineering surveys, offer logic, Stripe actions, A/B testing, and analytics, then maintaining all of it forever. Churn.io gives you the whole stack in minutes, so your team ships retention instead of tooling.