Built to help businesses keep more customers

Churn was founded by the team behind Dropship.io, operators who ran subscription and e-commerce businesses and got tired of watching customers cancel. They built Churn to turn the cancel button into a second chance, and to give every subscription business the retention tooling they wished they'd had.

Our values are simple, they shape everything we build

We believe the cheapest growth is the customer you already have. So we build tools that launch fast, stay honest with your data, and respect your customers, because a good cancellation experience is still an experience worth getting right.

We ship quickly, listen closely, and obsess over one number: how many customers you keep. That is our priority.

A team of builders, building for builders

Churn was founded by three brothers, former e-commerce operators and the founders of Dropship.io & Chargeback.io. They built their own retention tooling to solve their own churn, then turned it into Churn.

Nawras Ganim

Cofounder @ Chargeback

Nawras Ganim, an 8-figure dropshipper and YouTuber, is the CEO of Dropship. As your instructor in Dropship Universe, Nawras shares his expertise to help you succeed.

Josef Ganim

Cofounder @ Chargeback

Josef, our Chief Technology Officer, is responsible for the software behind Dropship. With extensive dropshipping experience, he's now dedicated to building the software he wished he had when he started.

George Ganim

Cofounder @ Chargeback

George Ganim is the marketing genius behind Dropship. He ensures you have the marketing tools and strategies necessary to reach your audience and start generating sales quickly.

Churn brand assets and guideline

Chargeback empowers businesses of all sizes to prevent disputes and reduce losses - here's what our customers have to say about their success with us.

Whenever you reference Chargeback - like on social media or in a feature design - you can use this stylized icon, as long as you keep the assets unchanged. For concise layouts or grids that contain only a logo, the Chargeback logo is a concise way to indicate Chargeback. Use it with your audience in mind, as it has stronger brand recognition.

Latest from our blog

Voluntary vs. Involuntary Churn: What's the Difference and Why It Matters

Most subscription founders treat churn like one number. It isn’t.

Published June 11, 2026

SaaS Retention Metrics: The Full Stack

Most SaaS teams track churn rate and call it a retention program. That’s a problem because churn rate tells you what already happened.

Published June 9, 2026

Retention Rate vs. Churn Rate: What’s the Difference?

Churn measures the customers you lost, and retention measures the customers you kept.

Published June 7, 2026

How to Reduce Churn: The Complete Playbook for Subscription Businesses

I’ve talked to a lot of subscription business owners who’ve read every “how to reduce churn” article online and still can’t move the number.

Published June 5, 2026

Negative Churn: What It Is, How to Calculate It, and How to Achieve It

I talk to Churn.io customers about retention every week, across dozens of subscription businesses. One pattern keeps repeating itself. The teams that...

Published June 3, 2026

What Is Lifetime Gross Profit (LTGP) and How to Calculate It

I spend most of my time talking to Churn.io customers about their unit economics. Almost all of them track lifetime value (LTV), but almost none track...

Published June 1, 2026

13 Customer Retention Strategies for SaaS: The Save Stack

Most “customer retention strategies” guides are written for every kind of business. They tell you to offer loyalty points, post on social media, and...

Published May 30, 2026

Cohort Retention Analysis: How to Read the Curves That Reveal What Churn Rate Hides

Your churn rate tells you how many customers left. Cohort retention analysis tells you when they left.

Published May 27, 2026

12 Churn Reduction Strategies That Actually Work

Most churn-reduction advice gives every canceller the same offer. That’s the problem because a customer who cancels because the product costs too much...

Published May 25, 2026

Churn Prediction: ML Model vs. Leading-Indicator System (+ Decision Framework)

You Googled "churn prediction" and landed on a Kaggle Python notebook. Or a Microsoft Fabric tutorial.

Published May 23, 2026

How to Calculate Churn Rate

I’ve had this conversation more times than I can count.

Published May 21, 2026