Frequently asked questions
Everything you need to know about cancellation flows, pricing, setup, and getting the most out of Churn.
General
What Churn solution is, who it's for, and how cancellation flows work.
Churn.io is churn reduction software for SaaS and subscription businesses. It shows a survey and targeted offers when a customer tries to cancel, so you save the customer and recover revenue you would have lost.
A cancellation flow is the set of screens a customer sees when they click cancel. Instead of losing them instantly, you ask why they are leaving and offer a reason to stay.
Churn intercepts cancellations with a short survey and a tailored offer, retains the customers it can, and shows you which offers and flows save the most revenue.
Any SaaS or subscription business on Stripe that wants to reduce churn at the point of cancellation. If your customers can cancel, Churn.io helps you save them.
Discounts, pauses, free months, trial extensions, plan changes, or a fully custom offer, matched to the reason each customer gives.
Yes. Match the widget and hosted page to your brand with custom colors, fonts, and logo. On Pro you can remove the 'Powered by Churn' badge and serve it from your own domain.
No. One snippet launches the in-app widget, or you can share a hosted cancel page with no code at all. Surveys and offers are built in a visual editor.
Most teams are live the same day. Connect Stripe, build your first flow, and add one snippet or share your hosted cancel page.
Yes, always. Churn gives customers a reason to stay, but anyone who still wants to leave can complete the cancellation in a click.
Building it yourself means engineering surveys, offer logic, Stripe actions, A/B testing, and analytics, then maintaining all of it forever. Churn.io gives you the whole stack in minutes, so your team ships retention instead of tooling.
Pricing & Billing
Plans, pricing, what's included, and how billing works.
Churn has a free plan and a Pro plan from $199 per month billed annually ($249 monthly). Pricing scales with your monthly churn volume.
Yes, free forever. It includes a live cancellation flow, the widget and hosted page, surveys, core offers, Stripe, and your analytics dashboard.
Pro is priced by your monthly churn volume, with tiers from up to $5,000 to $90,000 per month, and a Custom plan above that.
Everything in Free, plus multiple active flows, A/B testing, all offer types, custom branding, custom domains, and more team seats.
No. Churn is a flat subscription priced by your churn volume, so you keep every dollar you save.
Yes, and annual billing saves about 20% compared with paying monthly.
Yes. Upgrade, downgrade, or cancel whenever you want. There are no contracts and no setup fees.
Support
Setup, integrations, security, documentation, and how to reach us.
Stripe is live today. Chargebee, Recurly, Braintree, Adyen, and Mollie are planned.
No. The widget loads asynchronously and only runs when a customer starts to cancel, so it has no effect on your normal page speed.
Yes. Both the widget and the hosted cancel page are fully responsive on any device.
Yes. Every flow has a live preview as you build, and you can test it end to end before publishing.
Yes. Onboarding walks you through connecting Stripe, building your first flow, and embedding it on your site or app.
Product guides live in the help center, and the developer reference covers the embed script and API.
Yes. Use the embed script and API to create sessions, trigger flows, and apply offers directly from your own app.
Your billing credentials are encrypted at rest, and account access is protected with secure authentication.
Reach us anytime from the in-app messenger, or browse the help center at help.churn.io.
Retention & Automation
Offers, targeting, A/B testing, and automating your saves.
You target audiences and match offers to the cancel reason, so each customer sees the most relevant save at the right moment.
Yes. Show different flows to different audiences based on who the customer is and how they are trying to leave.
Yes. A/B test up to five flows at once. Churn splits traffic, tracks save rate, and auto-picks the winner once the result is statistically significant. (Pro)
Accepted offers apply automatically through your billing platform, such as a Stripe discount, pause, free month, or plan change.
Yes. Choose to cancel automatically, send an email, or fire a webhook, and set whether it happens immediately or at the end of the billing period.
A save is a session where a customer was about to cancel but accepted an offer and stayed.
Yes. Fire a webhook on cancellation to sync events with your CRM, data warehouse, or internal systems.
Failed-payment recovery is coming soon with Recovery flows. Today Churn focuses on saving voluntary cancellations.